TERMS AND CONDIDTIONS

Introduction

Please, if you want to be a customer or an active user of our Webshop, read our Terms and Conditions and only use our services if you agree with all points and consider them binding.

The acceptance of the GTC by the Customer is a prerequisite for using the Webshop service. The terms will be considered accepted if the customer uses the service or selects the relevant rubric as a step in the purchase process.

This contract is concluded only in electronic form. The contract is governed by the Civil Code and is a contract concluded between absentee parties.

1. The Operator

  • Company name: Viblance Hungary Kft
  • Head office: 2535 Mogyorósbánya Keszthely köz 3.
  • Tax number: 23845448-2-11
  • Company Number: 11-09-020131
  • Contract language: Hungarian
  • Electronic Availability: hi bug viblance.com
  • Phone number: 70 268 58 36
  • Bank account number: 16200106-11605245
  • Data management registration number: NAIH-126721/2017.
  • The webshop operator in this General Terms and Conditions is referred to as the Operator.

2. The Customer

The natural or legal person who uses the Webshop service, that is to say, registers on the web site of the Webshop, and purchases goods, services through this interface. Hereinafter as Customer.

3. The Supplier

Transoflex courier service (hereinafter referred to as supplier) carries our goods under our own terms and conditions, in the webshop at the prices stated in the completed order.

4. Purchasable Products and Services

The GTC covers:

  • any “e-commerce services” provided by the Operator via the Web Store to the Customers;
  • and includes the rights and obligations of the Operator and Customer.
  • and all the essential elements of the Web shop’s operation;

The Operator offers the Web Store service exclusively as a “service in the territory of Hungary” and only accepts orders sent to the territory of Hungary in the webshop as delivery address.

The General Terms and Conditions and any modifications thereto shall apply from the date of its publication until its revocation or until the next amendment to the General Terms and Conditions.

Products displayed in the Webshop can only be purchased online and can not be purchased from the Web Store Operator in any other way. The Operator will detail the name, description and nutritional profile of the product. Images displayed on a product profile page may differ from reality, and in some cases are illustrations only.

In our webshop you can browse products by purchasing category. In addition to the products listed, you can view a brief description, price, and other features of a product without the need for going to the product page. For more information about the product, click on the image or name of the product. You will then get to the product page where you can get more information about the product.

5. Ordering Information

Data required for registration:

  • Password
  • Name
  • Live email address

Ordering Information:

  • Delivery Address
  • Billing address
  • phone number
  • Delivery method
  • Payment method

The delivery of orders in the Webshop is only possible by electronic means at viblance.com. Orders submitted in other formats are not accepted by the Operator.

The prices displayed for the products include the statutory VAT, but do not include the home delivery fee.

If the price of a product is incorrectly displayed despite our best efforts, in case of prices that are significantly different from the correct value or are due to system malfunctions, then the Operator is not obliged to deliver the ordered product at a defective price but to offer the Customer the delivery of the order at the correct price. If the Customer does not intend to use this option, he / she shall have the right to unilaterally terminate the contract.

The indicated prices do not constitute direct quotation. The Operator shall not be liable for damages resulting from any regulations.

The Operator reserves the right to refuse all orders already acknowledged in whole or in part.

In the case of unpacked, returned packages, the return shipping fee shall be borne by the Customer.

If a promotional price is introduced, the Operator fully informs users of the duration of the promotion.

Displayed products can only be ordered through the Web Store, online, with courier delivery.

6. Registration

After registration into the webshop and the acceptance of the GTC and the Privacy Policy, the Customer has the technical possibility to place the order and may purchase from the product range. The customer can choose from the product range on the web store’s surface without logging in.

The registration will be confirmed by e-mail. The buyer is obliged to handle the password that he has provided confidentially. The Operator will not be responsible for any damages or disadvantages resulting the customer loosing their password or making it available for third parties. Users enter their e-mail address to allow Operator / Operator to send a technical message to them. The registered data will be deleted from the system by the Operator upon request. The deletion request will only be valid for security reasons if the user’s confirmation of the deletion request is confirmed by the user so that someone may not deliberately or mistakenly cancel the registration. Registration is identified by the e-mail address, so an e-mail address can only be registered once.

Registration does not involve any obligations.

7. The ordering process

By clicking on the basket symbol or clicking on the “Add to cart” button, you can place the item in the Basket.

The products can be placed in the Cart by a customer without having to log in, however, they will need to log in to the system for which a pre-registration is required.

The customer can check and edit the content of the basket using the basket item or icon. Here you can view and modify the contents of the basket and choose the most appropriate payment and delivery method. It is also possible to completely empty the basket and put additional items into the basket by pressing the “Resume purchase” button. Press the Cashier button to finalize your order.

After completing the order, the system sends an automatic confirmation to your email address, which includes your order information. If you do not receive a confirmation email, look in the spam folder and if you can not find it, contact the web site’s Operator.

Operator does not take part in the delivery, courier service can not accept partial deliveries. The Customer can accept all items of the order at one time or refuse to accept the entire order. If the order is rejected by the Customer, the Operator reserves the right to terminate the Client’s registration and cancel the Orders submitted by him on the basis of an individual discretion.

8. Payment Terms

The customer can pay for the purchased goods and services by using the Barion payment service using a bank card or prepaid balance of Barion. Credit card payment does not have additional costs, it is completely free of charge.

As a condition of the use of the Barion payment system The Customer accepts that any information stored during the purchase by the Operator-Hosted Accepted User’s Database will be delivered by the Buyer to Barion Payment Zrt. (1117 Budapest, Infopark Promenade 1st Building 5th Floor 5) as a data controller. The purpose of the data transfer is to carry out a payment transaction, customer service assistance for users, transaction verification and fraud-monitoring for the protection of users.”

9. Processing and execution of orders

Orders are processed until 13:00 on working days. Delivery of processed orders to courier takes place on the working day following the processing. Exceptions are the orders received and processed on Thursday that will be delivered to the supplier on the next Monday. The supplier delivers the package on the business day following receipt of the order.

Orders are executed within 3-5 business days of receipt.

Orders are executed from a warehouse. In the case of stock shortages, if the order is expected to be executed within 5 working days of receipt of the order, the Operator will not send a separate notification of the lack of stock shortage. If the order is expected not to be completed within 5 business days, the Operator informs the Customer who has the right to cancel the order.

The Operator shall not be liable for material or any other damages resulting from the late performance of the order. The Customer acknowledges that, in the event of late delivery of the order, he or she is not entitled to compensation and shall not be liable to the Operator for damages. In the event of a failure of the order in the case of a shortage of stock or other reasons for the functions of the Operator, the Purchaser shall be entitled to the refund of the paid amount for the order. Any other financial claim of the Customer to the Operator shall not be incurred as a result of failure of the Order for any reason.

The supplier attempts to deliver the ordered goods two times. The order is then declared and canceled by the Operator.

10. Withdrawal from purchase

Within 14 working days from the receipt of the package containing the ordered product, the Customer may – subject to the provisions of Government Decree 17/1999 on Distance Contracts. (II.5) of Government Decree – withdraw from the purchase without providing a reason. In writing, it is sufficient to send the withdrawal statement within 14 working days. In case of withdrawal, the product must be returned to the Operator’s address (1028 Budapest, Hidegkúti út 116.) at the expense of the Customer. The Operator refunds the purchase price paid by the Customer within thirty days after the withdrawal.

Due to the exercise of the right of withdrawal, the costs incurred in returning the product must be borne by the Customer. It is not possible to receive packages sent back.

In order to avoid disputes, the Operator will take photographs and video footage on the resolution of the package containing the returned goods. The Operator shall only refund the full purchase price in the event of any undesired product being returned without damage, complete packaging and quality, value.

The 14-day deadline for withdrawal shall commence from the day on which the Customer has taken over the package.

An ordering party may not exercise the right of withdrawal in respect of a product that is related to his / her personality or which has been produced on the basis of the order or express request of the Purchaser or which, by its nature, can not be returned or is rapidly perishable.

You can cancel the order of your order without obligation without contacting the Operator at any time until your order is delivered by the Operator to the courier service. Customer will always be notified by email of the transfer.

Issues not regulated here are governed by the rules of Government Decree 17/1999 (II.5) on Contracts concluded between the Civil Code and the distance contracts.

11. Charges for home delivery

Under the order value of 9,000 HUF the shipping charge is 990Ft.
Over 9,000 HUF order value is free of charge within Hungary.

12. Warranty

For the products ordered, 6: 159th § The Operator assumes a warranty. In the event of a faulty product, Customer will notify the Operator in writing as soon as possible after the discovery of the error. In case of defective delivery, the order will be returned to the new Ptk. 6: 159th § on a specified order of guarantee Operator: – firstly replaces – if no replacement is possible, the Customer chooses to give a discount or the Customer can cancel the order and request refund of the amount paid for the ordered product.

The Shipping Cost will not be refunded by the Operator. In the case of an insignificant error, there is no abandonment.

13. Privacy Policy

The Operator shall provide the personal data provided during the registration in accordance with the provisions of Act CXII of 2011 on Information Self-determination and Freedom of Information under the conditions laid down by law. Accordingly, the personal data provided during the registration will be processed on the basis of a voluntary, explicit consent of the Customers (legal basis for data handling).

The Operator uses the data only for the purpose of ordering using the service of the Web Store or with the explicit consent of the Customer to the newsletter service (data management objectives) sent by the Operator in the framework of its promotional, advertising, electronic advertising campaigns.

The Operator does not pass on the Customer’s personal data to a third party, except for the Courier Service and the Barion Online Payment Operator.

The Customer acknowledges that the data supply is voluntary and has given his / her consent voluntarily and indefinitely with the possibility of withdrawing at any time in writing. Despite using the most advanced technology and with the utmost care of data handling, there is no guarantee that Customer’s data will not be accessed by third parties online.

By pressing the Registration button, the Client shall absolutely and irrevocably declare that he or she read the GTC, the Privacy Notice, and understood, acknowledged and complied with it.

During the browsing of the Web Store technical information is recorded for statistical purposes. (IP address, duration of visit, etc.). These data are only legally credible to the Operator and, if required, to the authorities. You must enable cookies to access the service. If you do not want to allow cookies, you can disable it in your browser settings. When blocking cookies, some features of the service are only partially or totally unavailable. A cookie is a file that the server sends to the user’s browser and is stored by the user’s computer. Personal data will not be stored in the cookie. The data recorded during the order will be used by the Operator to complete the order. The invoice data generated by individual IT systems on the order of the order of the order of the order is recorded and stored for the period specified in the effective accounting law. When browsing the Web Store or signing in during the registration process, the information is kept confidential by the Operator, and unsubscribed may be requested in one of the specified contact details.

14. Amendment of the GTC

The Operator reserves the right to change the General Terms and Conditions at any time in whole or in part.

15. Termination of the contract

The Customer may at any time request the termination of the Contract which the Operator acknowledges after the Client’s identity has been verified and deletes the Client’s use of the Web Store and deletes his registration. The Operator reserves the right to terminate the Contract unilaterally if the Customer fails to comply with the provisions of this GTC.

16. Liability

The Customer is fully responsible for any orders or other transactions during which the password has been used. In view of this, Customer will ensure that your password is properly kept secret. This responsibility of the Customer does not exist if his password is outside of his / her own fault by an unauthorized person (s).

17. Complaints

The Client can notify the Service Provider’s complaints about the activities of the following:

Postal address: 1028 Budapest, Hidegkúti út 116.

Phone number: 70 268 58 36

Email address: hi@viblance.hu

National Privacy and Freedom Authority

1125 Budapest, Szilágyi Erzsébet fasor 22 / C.

Postal address: 1530 Budapest, Mailbox: 5.

Phone: +36 -1-391-1400

Fax: + 36-1-391-1410

Email: ugyfelszolgalat@naih.hu

National Consumer Protection Authority:

Address: 1088 Budapest, József krt. 6th

Postal address: 1428 Budapest, PF: 20.

Central telephone number: +36 1 459 4800

Fax number: +36 1 210 4677